Refund policy

Refunds & returns

Non Bespoke Items
We accept returns up to 30 days after delivery, for non bespoke items if the item is unused and in its original condition. The customer is responsible for the return postage. The customer will be refunded the full order amount minus the shipping costs within 48 hours of receiving the returned item. 

Bespoke Items
We cannot accept returns for bespoke items unless they are broken or damaged in transit or are not as described at checkout. We will always endeavour to rectify any issues with the item first, where possible. However where this is not achievable we will offer a full or part refund. 

For any issues, please contact us as soon as possible customerservice@outhouse-byhand.com with your order number and photos of the items condition.